The ReStart residential treatment and extended day programs use an evidence-based and trauma-informed model of care. The programs are structured regimes designed to meet the treatment needs of adolescents identified with primary substance use disorder. The highly structured youth and family focused programs incorporate assessment, case management, treatment planning, individual and group counseling and social recreation services within a therapeutic milieu.
The Program Director provides program leadership and is responsible for the quality and integrity of service delivery and client outcomes, financial accountability for program budget, hiring and supervision of program staff, contract oversight, and compliance with external and internal policies, practices and procedures.
This is a full time, regular, exempt management position that at time requires work weeks in excess of 40 hours and may require evening and weekend work.
ESSENTIAL DUTIES & RESPONSIBILITIES
- In collaboration with the Executive Director and Agency leadership, develop and implement concrete plans and initiatives to support the Agency’s strategic and regional goals.
- Develop and maintain relationships with key county staff and other payers who contract for services and/or refer clients, and with community leaders to build collaborative partnerships that support Agency programs and community goals.
- Represent the program and Agency to service groups and provider communities, and support Agency fundraising initiatives in the region.
- Consult with other regions and Agency programs on SUD services.
Service Delivery and Client Outcomes
- Ensure that delivery of services for all care, treatment and services are consistent with the Agency’s policies, practices and procedures, are conducted with fidelity to relevant evidence-based practices, and in accordance with The Joint Commission accreditation standards. Provide leadership in setting service delivery standards and the development and evaluation of programs and services, including curriculum development. Monitor performance and support staff in meeting standards to meet client needs, contractual requirements and budget goals.
- Collaborate with contract and community partners to ensure that client referrals and admissions/intake meet contract standards and program goals, and resolve impediments to timely client access and services.
- Oversee and support clinical staff in effective discharge planning, with particular focus on maintaining relationships with community organizations related to discharge/placement.
- Ensure that relevant outcomes data are collected and evaluated, including timely reporting for the Line of Sight meetings and process.
- Pro-actively develop and monitor performance improvement initiatives and support on-going QA/QI process.
Financial Management and Accountability
- In collaboration with the Executive Director, contribute to the development of the annual operating budget for the program, providing input on service levels and staffing requirements necessary to achieve operating and financial goals.
- Understand key drivers of financial performance for the program, and manage revenue generation, staffing and operating expenses to meet or exceed budget.
- Ensure that intake processes are thorough, and ensure that client eligibility for funding is verified at intake and on an on-going basis, depending on funding source requirements.
- Ensure that billing documentation from staff is complete, accurate and timely.
- Develop and maintain compliant staffing schedules, hire qualified staff, manage, and if needed, terminate staff in line with Agency practices and procedures.
- Meet with direct reports in team meetings and individually on a regular basis, to provide Agency policy, practice, procedures and program updates, to review performance goals, service delivery standards and other performance metrics, provide and document regular coaching and mentoring, and conduct annual performance appraisals.
- Oversee onboarding and annual training plans for all program staff to strengthen competencies and meet regulatory and contractual requirements, in coordination with human resources and utilizing the Relias Learning Management System.
- Ensure that clinical staff is fully competent in documentation standards and use of TIER.
- Ensure that staff attain and maintain required licensures and certification.
- Provide clinical supervision for clinical staff, including review of notes and assessments.
Marketing and outreach
- In close collaboration with Executive Director, develop and manage short and long range outreach strategy to assure ReStart census goals are met.
- Lead efforts to sustain and improve outreach and intake processes.
- Develop and maintain relationships with referral and potential referral sources.
- Cultivate and sustain positive relationships with key contractors, community organizations and others.
- Work in close collaboration with Executive Director in marketing of the program and conducting public relations efforts.
- Primary liaison with communication and funds development departments, to develop key messages, talking points and stories about the ReStart programs.
Administration, Contracts and Compliance
- Participate in Line of Sight, Clinical Managers, and Leadership Forum committees.
- With Executive Director, participate in contract negotiation and oversight, including monitoring referrals, performance milestones and timelines and other Agency deliverables to ensure compliance.
- Responsible for all aspects of licensing compliance, coordinate County, Medi-Cal and program-related audits and reporting. Ensure corrective action follow up.
- Ensure program and staff adherence to all agency policies, practices and procedures, including those associated with service documentation, billing, payroll documentation, and expense reimbursements.
- Current, LCSW or other licensed clinician
- 3 years clinical supervision experience, and currently qualified to supervise clinical staff
- Ability to obtain group home administrator certificate
- Experience in residential treatment program, and experience in SUD treatment services
- 3 years in program director role or 5 years as a program manager
- 5 years’ experience with youth in trauma
- Current group home administrator certificate
- Experience in residential treatment,
- Experience with behavior management, trauma informed care and substance abuse care models
- Experience in quality assurance and performance improvement environments
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Sunny Hills Services is an Equal Opportunity employer and does not discriminate on the basis of age, race, color, religion, sex, sexual orientation, disability, national origin, Vietnam era or other veteran status.